Return & Refund Policy

At Faltoos, every order is made-to-order and printed specifically for you. Because of the custom nature of our products, we have a carefully crafted return and refund policy that protects both our customers and the quality of service we provide.

Please read this policy carefully before placing your order. By purchasing from us, you agree to the terms described below.

We accept return requests only under the following conditions:

The following items are not eligible for return or refund:

• Products with customer-uploaded custom designs — unless there is a manufacturing defect on our part
• Items that have been washed, worn, or used
• Products returned without original packaging or tags removed
• Orders where the incorrect size was selected by the customer during checkout
• Color variation due to screen display differences (monitor calibration is not a defect)
• Minor print variations inherent to the DTF/screen printing process that fall within industry tolerance
• Orders that were placed with incorrect shipping addresses provided by the customer
• Bulk orders (10 units or more) — bulk orders are final sale unless 50% or more of units are defective

To initiate a return, follow these steps:

1. 1

   Contact Us Within 7 Days

   Email us at support@faltoos.com with your order number, a description of the issue, and clear photos showing the defect or wrong item.

2. 2

   Await Review & Approval

   Our team will review your request within 2–3 business days. We may ask for additional photos or information to assess the issue.

3. 3

   Ship the Item Back (if applicable)

   If approved, we'll provide the return address and packaging instructions. For defective items, we may cover the return shipping cost.

4. 4

   Receive Your Resolution

   Once we receive and inspect the returned item, we'll process your refund or send a replacement within 5–7 business days.

Refunds are issued based on the nature of the issue and resolution agreed upon:

Approved refunds are processed to the original payment method used during checkout:

• UPI / Net Banking / Cards (Razorpay): 5–10 business days to reflect in your bank account after approval.
• Cash on Delivery orders: Refund via bank transfer (NEFT/IMPS). You'll need to share your bank account details when raising the request.
• Store credit: We may offer store credit as an alternative to a refund, processed within 1 business day.

We offer exchanges for sizing issues on a case-by-case basis. If you ordered the wrong size, contact us within 7 days of delivery and we will try to accommodate an exchange if the product is unused, in original condition, and the correct size is in stock.

For exchanges, the customer is responsible for the return shipping cost. We will ship the replacement at no additional charge.

Orders can be cancelled within 12 hours of placement for a full refund, provided the order has not yet entered the printing queue.

Once an order has been confirmed for printing or is in production, it cannot be cancelled. Custom design orders enter production immediately upon payment confirmation and are therefore non-cancellable.

We are committed to resolving every issue fairly. If you are not satisfied with our response, you may escalate your concern by emailing us at support@faltoos.com with the subject line "Escalation — Order #[your order number]".

All disputes are subject to the jurisdiction of courts in India, in accordance with the Consumer Protection Act, 2019.

For return and refund queries, reach out to us: